So this post is finding me even more peeved than the last. I have received all but the live plants from Lindenberg and still nothing from T&M. I am not a happy camper - to say the least. They have one more day before they get another phone call from me - and this time my niceness factor will be very limited. The day I complained (last time) the progress of my order page had eventually changed to this week delivery. Last Friday they sent me an email to let me know my order has been shipped - except for two items which seem to have been deleted from my list - who knows what is happening with them. The bulk of the items I ordered should be arriving tomorrow - I checked Can Post and they state from the Ontario address to mine should take six business days on regular shipping - so much for the "rush" on my order. (the order form attached to the catalog states that they use UPS or FedEx - not the cheapest possible snail mail - no offence Can Post) The progress of my order page also doesn't state how my items were shipped - 'unknown shipping method'. What the heck does that mean? They have no idea who is moving my order - how do they not know that? I am more and more annoyed with this company every day that goes by. They will be getting an email from me regarding their dispatching policy - "your order will be shipped within 3 business days (Monday thru Friday). transit times vary from 3-10 business days after dispatch." and their 100% customer satisfaction guarantee - "we strive to provide the best products and level of service possible and generally all our customers are delighted first time. however, we're not perfect and occasionally we get things wrong, but we'll always do our best to put them right to your total satisfaction".
My sis-in-law and I put in an order with these people thinking they were a reputable company. I will not be using them again, I will look elsewhere for the plants or seeds I want. The lesson here - customer beware, check business ratings and keep looking around.
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