So as you can see by the title this post will be a ranting and raving post - mostly ranting. For the first time ever this year I decided to order flower seeds via catalogs. I found two companies I wanted to order from - Thompson and Morgan - they have such a beautiful and interesting selection including stuff that no one else carries, and Lindenberg seeds - they have the best prices, a limited selection but eBren friendly prices - I'm a major cheap-o.
So here is my rant
So here is my rant
Warning...foul language has been slightly edited...
I ordered February 19 from both companies - online at T&M and by phone to Lindenberg. The lady I spoke to at Lindenberg told me the seeds would come fairly soon and the plants would come weather permitting - I understand. I get an email from T&M so I can track my orders progress - shipment and delivery dates - these dates keep changing almost everyday....hmmm...weird.
Last week I received a package from Lindenberg, some things are back ordered but I am happy to get something. Today was the expected date (this date has been on my tracking page for over a week now) of delivery for my T&M stuff so I check the status again to see if the stuff has been shipped (an hour later.....) for S*%t sakes the dates have changed again - now the dates are from next week to April first!!!!!!!
I am so Pi$$ed at this point I call customer service and complain.
Where is my order?
Am I getting it this year?
What is taking so long?
At this point I am so frustrated that I do not want to be ordering from them again, and I tell him so - recorded call - gotta like that, I will also tell my friends that they are not shipping 3-10 business days as their website claims. The guy on the other end of the phone was very polite and apologetic to the point where I can almost feel his nose up my butt, but I'm still fuming. He asks me if I ordered via web page and says "I guess no one started your order" so he has put a "rush" on it and expected delivery is from the 15-23 of this month. Unless I get some seeds soon I will not order from them again. I have purchased their seeds before through my local garden center/hardware store and I was happy with their product - I AM NOT happy with their customer service. So a fair warning goes out to all who read this post that if you have an itchy garden thumb like mine I wouldn't waste my time ordering from Thompson and Morgan, go directly to your local seed supplier and buy there - or don't buy anything from them the choice I leave up to you.
A very disgruntled T&M customer. eBren

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